RETURNS

Zira Jewels will accept returns for items purchased on the Zira Jewels online store that are received back within 7 days from delivery date for a refund or store credit.

Returns received by Zira Jewels after 7 days from the delivery date will not be accepted. Please note that shipping charges are non-refundable. Please make sure to save all packing material from the order.

All Returns Must Meet the Following Criteria:

Eligibility:

All items must be returned in as-sold condition, unworn, in original packaging and cannot be accepted if any tags on the piece of jewellery have been removed.

Timing Restriction:

If you wish to return an item, you must inform us of your intention to return the item within seven days and ship the item back to us within 7 days of delivery. To register your intention to return the item, please call or e-mail us.

Return Shipping Costs:

You are responsible for arranging the secure shipment of the item back to us, and bearing the cost of return shipping. Please ensure the returned item is adequately and securely packaged and insure your shipment. We cannot issue a refund unless the item is received by us in satisfactory condition at our returns center. However, once your return is received and checked, you will be fully refunded your original purchase price.

Request A Return:

We recommended that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is returned to us. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return.

Return Procedure:

Call or e-mail us within 7 days of delivery. We are available at +36 20 315 0338, Monday – Friday, 8AM – 3PM, Eastern Standard Time. We will be glad to assist you with your return on the phone.

All returns should be shipped to the following address:

Zira Jewels

Feketerigo utca 12/B

Budapest, Hungary 1029

You will be notified when your package reaches us and, if your return is accepted, a full refund to your original credit card will be processed within seven days. However, please allow up to 30 days for your card issuer to credit your account. Should we be unable to accept your return, we will contact you.